Refund policy
Return & Refund Policy
Last Updated: August 24, 2026
At Mouse NextGen Electronics, we are committed to providing customers with a clear and dependable process for handling returns and refunds. Because electronic products and accessories may have specific condition requirements, we encourage you to review this policy before opening, using, or returning a product.
1. 30-Day Return Window
You may request a return within 30 days from the date your order is delivered.
To be eligible for a standard return, the product should:
Be unused or in substantially the same condition as received.
Show no signs of misuse, accidental damage, unauthorized modification, or improper handling.
Include the original box or packaging, manuals, cables, adapters, accessories, components, and other materials originally supplied with the product, where applicable.
Include your order number, receipt, or another valid form of proof of purchase.
A return request must be initiated within the applicable 30-day period. Returns outside this period may not be accepted unless required by applicable law.
2. Starting Your Return
All returns require prior approval from Mouse NextGen Electronics.
To request a return, email us at raggsblytheli@gmail.com and provide:
Your full name.
Your order number.
The product you wish to return.
The reason for your return.
Photos or video showing the issue if you are reporting damaged, defective, or incorrect merchandise.
After reviewing the request, we will provide the appropriate return instructions if the item qualifies.
Please do not ship merchandise back before receiving return instructions from us. An unauthorized return may not be accepted or may result in processing delays.
3. Electronics and Product Condition
Electronic products must be returned with reasonable care.
Before returning an electronic item, please ensure that any personal information, accounts, passwords, or other customer data have been removed from the device where applicable.
Products that have been physically damaged, modified, disassembled, tampered with, or used in a manner inconsistent with their intended purpose after delivery may not qualify for a standard return.
Serial numbers or other product identifiers may be checked against the original order as part of our return verification process.
4. Damaged During Delivery
We recommend inspecting your package shortly after it arrives.
If merchandise appears to have been damaged during transportation, contact raggsblytheli@gmail.com promptly and provide your order number along with photographs of:
The damaged product.
The shipping box or packaging.
Any visible damage to the package.
The shipping label when relevant.
Please retain the merchandise and all packaging materials until we have reviewed your request.
Depending on the circumstances, an approved claim may result in a replacement, refund, or another appropriate resolution.
5. Defective Products
If an electronic product does not operate as expected when first received, contact us with a description of the problem.
We may request reasonable troubleshooting information to help determine whether the issue can be resolved without returning the product.
If we determine that the merchandise is defective and an approved return is necessary, we will provide further instructions. Depending on product availability and the circumstances, we may offer a replacement or an eligible refund.
6. Wrong Item Sent
If you receive a product that does not match your order, please do not continue using it.
Contact our customer service team with your order number and photographs identifying the merchandise received.
Once we confirm a fulfillment error, Mouse NextGen Electronics will arrange an appropriate solution. If the incorrect product needs to be returned, we will cover reasonable return shipping expenses associated with the approved return.
7. Customer-Preference Returns
An eligible item may also be returned because you changed your mind, selected an incorrect model, or no longer need the product.
For these customer-initiated returns:
The merchandise must satisfy the eligibility requirements of this policy.
The customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required otherwise by law.
We recommend using a tracked and appropriately insured shipping service for higher-value electronic merchandise.
8. Non-Returnable Items
Certain merchandise may be excluded from standard returns, including:
Products materially damaged through customer misuse or negligence.
Electronics that have been modified, disassembled, or altered after delivery.
Products missing essential components or accessories when the missing items were originally included.
Customized or personalized merchandise.
Gift cards.
Downloadable or digitally delivered products after delivery or access, where applicable and legally permitted.
Items clearly designated as Final Sale or non-returnable before purchase, where permitted by applicable law.
A defective or incorrectly supplied product may be treated differently from an ordinary change-of-mind return.
9. Exchanges and Replacements
If you would like to exchange an eligible product, contact us before returning it.
Exchanges depend on current inventory and availability. If the requested replacement is unavailable, we may offer another appropriate option or process the eligible return for a refund.
In some cases, you may be asked to return the original item and place a new order rather than completing a direct exchange.
10. Preparing Electronics for Return
Before shipping an approved electronic product back, customers should, where applicable:
Back up any personal information they wish to retain.
Sign out of personal accounts.
Disable device locks or passwords.
Remove personal files and information.
Remove SIM cards, memory cards, or other customer-owned accessories not originally supplied with the purchase.
Pack the product securely according to the instructions provided.
Mouse NextGen Electronics is not responsible for personal data or customer-owned items left on or inside returned merchandise.
11. Inspection and Verification
Every authorized return may be inspected before a refund is finalized.
Our inspection may include verifying the product model, serial number, physical condition, accessories, packaging, and other components against the original purchase.
If the returned merchandise satisfies the applicable requirements, we will approve the refund. If we identify a material issue with the return, we may contact you for additional information.
12. Refunds
Approved refunds will generally be issued to the original payment method used to place the order.
Once we submit a refund, the transaction may require additional processing time before it appears in your account. Processing periods depend on your bank, card issuer, or payment provider.
Mouse NextGen Electronics does not control the time required by financial institutions to post an issued refund.
13. Return Shipping Responsibility
When a return results from a verified defect, shipping damage, or fulfillment error attributable to us, Mouse NextGen Electronics will cover reasonable return shipping costs when we require the product to be sent back.
For approved returns based on customer preference or ordering error, return shipping is generally the customer's responsibility.
Customers arranging their own shipment should retain the carrier receipt and tracking number until the return has been completed.
14. Order Cancellations
If you wish to cancel an order, email raggsblytheli@gmail.com as soon as possible.
We will attempt to accommodate cancellation requests received before fulfillment begins. However, we cannot guarantee cancellation once an order has been processed, packed, or transferred to a shipping carrier.
If the order has already shipped, you may request an eligible return after delivery.
15. Manufacturer Warranties
Some electronic products may include a separate manufacturer's warranty. Any such warranty is governed by the terms provided by the applicable manufacturer and is separate from this Return & Refund Policy.
The existence or expiration of a manufacturer's warranty does not eliminate consumer rights that may otherwise apply under applicable law.
16. Applicable Consumer Rights
This policy describes the standard return and refund procedures of Mouse NextGen Electronics. Nothing in this policy is intended to waive, exclude, or restrict consumer rights that cannot legally be waived under applicable United States federal, state, or local law.
Where mandatory law provides additional protections, those requirements will apply.
17. Contact Mouse NextGen Electronics
For assistance with returns, refunds, exchanges, defective products, or other order concerns, please contact us:
Mouse NextGen Electronics
Address: 109 Woodward Lane, Jefferson City, MO 65109, United States
Phone: +1 (573) 638-9588
Email: raggsblytheli@gmail.com
When contacting us regarding an existing purchase, please include your order number and a description of the issue so we can review your request efficiently.