Shipping policy
Shipping Policy
Effective Date: August 24, 2026
At Mouse NextGen Electronics, we believe customers should have clear information about shipping costs and delivery expectations before completing a purchase. This Shipping Policy describes the shipping services available for orders placed through our online store, including our delivery area, rates, estimated transit times, and procedures for common shipping situations.
1. United States Shipping Only
Mouse NextGen Electronics currently ships exclusively within the United States.
We do not offer international shipping. Orders addressed to destinations outside the United States cannot be accepted for delivery under our current shipping program.
Customers must enter a complete and accurate U.S. shipping address at checkout.
2. Domestic Delivery Options
The following shipping methods are available for eligible orders within the United States:
Express Shipping
Estimated delivery time: 1–2 business days
Shipping rate: $15.00
Express Shipping provides an expedited option for customers who would like to receive their orders sooner.
Standard Shipping
Estimated delivery time: 3–5 business days
Shipping rate: $8.00
Free Standard Shipping
Orders totaling $70.00 or more qualify for FREE Standard Shipping.
Minimum qualifying amount: $70.00
Estimated delivery time: 3–5 business days
Shipping cost: $0.00
Free shipping applies only to the Standard Shipping method. If Express Shipping is selected, the regular $15.00 Express Shipping fee will apply.
3. Shipping Rate Overview
For convenience, our current U.S. shipping rates are summarized below:
Express Shipping: 1–2 business days — $15.00
Standard Shipping: 3–5 business days — $8.00
Standard Shipping on orders $70.00 and up: 3–5 business days — FREE
Applicable shipping options and charges will be displayed during checkout before payment is submitted.
4. Order Processing and Preparation
Orders may require processing before they are ready to leave our facility. This may include order verification, product preparation, packaging, and other fulfillment activities.
Please note that processing time is separate from shipping transit time. The estimated delivery periods stated above generally apply after an order has been processed and handed over to the carrier.
Orders placed on weekends or applicable holidays may begin processing on the next business day.
5. How Delivery Estimates Work
Delivery estimates are based on business days. Business days generally include Monday through Friday and exclude Saturdays, Sundays, and recognized holidays.
The stated shipping periods are estimates rather than guaranteed delivery dates.
Unexpected circumstances such as severe weather, carrier network disruptions, transportation problems, peak-season shipping volume, or other events outside our reasonable control may result in additional delivery time.
6. Shipping Information Provided by Customers
Customers are responsible for entering correct and complete shipping information when placing an order.
Before submitting your purchase, please verify:
Recipient's full name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP code
An incorrect or incomplete address may cause a shipment to be delayed, misdelivered, or returned.
If you notice an error after placing your order, contact Mouse NextGen Electronics as soon as possible. We will make reasonable efforts to update the information before shipment when possible, but changes cannot be guaranteed once fulfillment has started.
7. Shipment Confirmation and Tracking
When tracking is available, shipment information may be provided after your order has been dispatched.
Please allow time for the carrier to receive and scan the package. Tracking information may not show movement immediately after a shipping label has been generated.
Once active, carrier tracking generally provides the most current information regarding the location and estimated delivery of your package.
8. Delivery Delays
While Mouse NextGen Electronics aims to provide reliable shipping, carrier delays can occasionally occur.
Delivery may be affected by weather emergencies, transportation interruptions, carrier service issues, holidays, unusually high package volumes, or other circumstances outside our reasonable control.
If your shipment appears to be significantly delayed, please contact us so we can review the available tracking details and assist where reasonably possible.
9. Undeliverable and Returned Orders
Packages may be returned to us when a carrier cannot complete delivery because of an incorrect or incomplete address, unsuccessful delivery attempts, or other delivery-related circumstances.
If your order is returned as undeliverable, please contact Mouse NextGen Electronics so we can review the situation and determine the available next steps.
Additional shipping charges may apply if reshipment is required because the shipping information originally supplied by the customer was inaccurate or incomplete.
10. Missing Packages
If carrier tracking states that your package has been delivered but you cannot locate it, please check around the delivery location, including your mailbox, porch, entrance, reception desk, or other secure areas.
We also recommend checking with household members, neighbors, or building management when appropriate. You may contact the shipping carrier for additional delivery details as well.
If the package remains missing, please contact Mouse NextGen Electronics with your order information so we can assist in reviewing the shipment.
11. Orders Damaged During Transit
Please inspect your package and merchandise after delivery.
If an order arrives with shipping-related damage, contact us promptly. We recommend retaining the original shipping carton, internal packaging materials, and damaged products and taking clear photographs documenting their condition.
This information may be necessary when evaluating the issue. Any return, refund, exchange, or replacement may also be subject to our applicable Return & Refund Policy.
12. No International Delivery
Mouse NextGen Electronics does not currently ship internationally.
Our delivery services are limited to eligible addresses within the United States. We do not provide cross-border or international delivery under this Shipping Policy.
13. Policy Changes
Mouse NextGen Electronics may revise this Shipping Policy when necessary to reflect changes in shipping rates, carrier services, fulfillment procedures, or store operations.
Updated terms will be published on our online store and will become effective according to the date shown on the revised policy.
Contact Information
If you need assistance regarding shipping rates, tracking, delivery, or an existing order, please contact us:
Mouse NextGen Electronics
Address: 109 Woodward Lane, Jefferson City, MO 65109, United States
Phone: 573-638-9588
Email: raggsblytheli@gmail.com